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New U.S. Embassy Quito Visa Procedure
Americas - Ecuador

The U.S. Embassy Quito issued the following Warden Message on December 5, 2006:

On December 7, 2007, the Embassy of the United States of America in Quito, Ecuador, will introduce a new Visa Information Service. This service, which is currently available in the Consular District of Guayaquil, will be extended to residents of the Quito Consular District. The Visa Information Service, based on similar models operating today in more than 40 countries across Europe, Africa, Latin America and Asia, provides timely and accurate information to the public regarding how to apply for a visa to enter the United States of America. The US Visa Information Service will be provided to the public on behalf of the US Embassy in Quito, Ecuador, and Computer Sciences Corporation in partnership with the TeleTech Call Center located in Buenos Aires, Argentina.

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Callers will be able to access information on nonimmigrant visas to the US and all the requirements in order to apply for a visa. If required, call center operators will assist the applicant in scheduling a visa interview appointment. All immigrant visa interviews for applicants in Ecuador are currently scheduled through this service.

All nonimmigrant visa interview appointments previously scheduled through Banco de Guayaquil will be honored and applicants will not need to confirm or reschedule them. Starting December 7, if a nonimmigrant applicant with an appointment scheduled through Banco de Guayaquil in the Quito Consular District needs to cancel or reschedule they must call the Visa Information Service.

Callers will be able to speak with operators in either English or Spanish. The service will be available to the public from 8:00 a.m. to 6:00 p.m., Monday - Friday. To access the service, one has to call 1 800-010-145 using a touch-tone phone, visa applicants will need to obtain a Personal Identification Number (PIN) for US$12.00. You may obtain a PIN at any branch of Banco de Guayaquil. You will be able to access the Visa Information Service immediately after you make your payment. Please keep the Bank receipt as your PIN will be printed on it and you will need it when you call the Service. Alternatively, you may also obtain a PIN using your Visa or MasterCard by calling the Service and selecting the appropriate option. Please have a pen and paper available to write down your PIN number.

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The PIN will allow applicants to call multiple times for up to a total of 8 minutes of access to the service for information and appointment scheduling. The Visa Information Service PIN is nonrefundable and in the event it is lost or stolen the applicant will have to obtain a new one. Please note: if the time allowed for the PIN runs out, the applicant must obtain a new PIN and call the service again. Up to 5 immediate family members residing in the same household may be scheduled using one PIN. Immediate family members include: husband, wife, son, daughter, brother, sister, mother and father. If more than 5 family members are applying for a visa, it is recommended that one obtains two PINs at the same time, use the first PIN to call the service an schedule the first five appointments, and then call back immediately using the second PIN to schedule the additional family members. Please note there is no guarantee that all family members will be scheduled at the same time for the same day.

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